Norms of digital communication
I have this really, terrible habit of writing incredibly long e-mails. They’re as long, if not longer, than my blog posts. This is something I’ve done since junior high, and I’ve essentially never gotten the hang of writing short e-mails. I apologize for the length, I edit to remove junk, and they still wind up being huge. To the recipients of these e-mails over the years: I’m sorry! It just happens!
I was trying to come up with an excuse, and I had a really brilliant thought: I write e-mails the same way I write letters. I sit down, I try to fill them with everything I wanted to say, and then I send them off with the intention of taking a bit of time before the next reply. It used to be that I didn’t have notifications for new e-mails, so it was something I only checked every once in a while - so it feels like I need to have all the information there in the original message. Even now that I have notifications, and I can get updates to an e-mail thread in Gmail without even refreshing the page, I still have a hard time thinking of e-mails as a fast form of communication.
Instant messaging feels much more free, like a slowed down version of a face-to-face conversation. I speak in sentences rather than paragraphs. I like being able to take the time to figure out what I’m going to say; I’ve never felt comfortable saying “hang on, I need to stare into space for a few minutes while I decide how to answer your question so I don’t stick my foot in my mouth”. I… really don’t think people do that, even though an internet advice article said it was okay. At any rate, I do a lot of instant messaging and I’ve always loved having quick, easy contact with my friends while I’m doing other things on my computer. For a while, I guarantee I had more IM conversations than I spoke to people in person.
On Offline Messages and Photo Albums
What I’m getting at is, there seem to be analogues between how I treat digital communication and more primitive things. The interesting bit is how much the ability to send offline messages changes the situation. I suppose they’re like the phone call, if IM is like a conversation face-to-face, because it doesn’t require both people to be in the same place (but they do require you to be around at the same time; I can’t think of a better analogy, if only because nobody checks their voice mail anymore) Calling someone on the phone to tell them something you just thought of seems so… primitive by comparison. They have to be available at the exact same time you are, and you’re potentially disrupting something because there’s no way to know what they’re doing at the moment. Offline messages can be sent whenever you want, and read whenever the recipient wants, and they don’t carry the long-form expectations I personally have of e-mail. If nothing else, I don’t need to think of a title for the message, which is always a challenge with e-mails.
When Facebook chat was merely IM, I didn’t see the point of it - I rarely spend more than a few minutes at a time on Facebook, and I only visit a few times per day. I’d get ambushed by people I didn’t really talk to when I logged in, and it sucked because I got tired of being a jerk and saying every time “sorry, don’t have time to talk right now”. But now that they’ve merged the chat with messages, it’s actually become my primary method for IM. To the best of my knowledge, AIM and Xfire don’t support offline messages, and those are where I have most of my other conversations. When I have a link or something IM-worthy, I can send it over Facebook and the conversation tends to stay there rather than moving somewhere there’s less surveillance. Not to mention the people who don’t feel the need for dedicated IM now that they have Facebook messaging, which is a totally valid option, just like not everyone needs to use IRC.
The one downside to offline messages on Facebook are that they’ve hidden away little artifacts that used to land on people’s walls. The other day, a friend of mine discovered Facebook’s “view friendship” feature - with the Timeline update, you can give your friendship a cover photo, provide a picture and a story for the first time you met, and it’s like the best photo album ever. There’s all these little pieces of conversations we were having that continued after the other person had logged out, full of references to games we’ve long forgotten about playing and jokes that are still pretty funny. But it’s all old stuff, from before Facebook messages existed as an alternative. And when I look at the page for my friendships with some other people, the amount of activity just doesn’t reflect how close we are. That’s perfectly fine right now, but it’s a missed opportunity for reminiscing in a few years.
Barely-qualifies-as-one Conclusion
Anyway, I’m not sure there’s some grand thesis for me to argue for here. I just thought it was really illuminating to think about the influences of older forms of communication, and the expectations and norms that go with them, on more modern ones. It’s a relationship that goes both ways, too, though I’m mostly happy to discard phone calls, sending letters, and physical photo albums as entirely inferior to the alternatives. But I can say for sure that I’ve started to really appreciate actually spending time with people, in a way I’m not sure I would if I expected all interaction to be face-to-face. IM isn’t exclusive, though after a certain point it’s hard to manage a lot of high-volume conversations at once. But hanging out with someone is, and that means there’s nothing they’d rather do with that time than spend it with you, and I think that’s important.

